Frequently Asked Questions

We've put together a list of frequently asked questions about Heatseekers. If you can't find the answer to any of your questions here please contact us.

  • Is my Local Authority signed up for the scheme?

    Details of the organisations and Local Authorities working in partnership with Heatseekers will be released shortly. Please check back shortly for a comprehensive list on our Partner page. Alternatively contact your Local Authority who will be able to advise you.

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  • Do you do one off thermal imaging?

    No, we only scan properties on a district or ward basis with the agreement of your Local Authority.

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  • What happens if my local authority doesn't sign up?

    We can still arrange for a surveyor to assess your property for any heat loss, and determine whether your property is suitable for any installation measures. Call Heatseeekers on 0845 390 9390 for further information.

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  • How much could I save by installing home insulation?

    Insulating your loft is one of the most cost effective ways of saving energy. You could save between £60 – £205 a year on bills depending on your existing level of insulation and around 1 tonne of CO2 per year*.

    Cavity wall insulation can reduce heating bills by £160 a year and save up to 800Kgs of CO2 every year*.

    *Source: Energy Saving Trust

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  • How much does a survey cost?

    There is no charge, we will offer you a FREE no obligation survey.

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  • How and when do I get the results of thermal imaging scan?

    After the scan has been taken, you will then be visited by an experienced and approved surveyor, equipped with the personalised thermal report of your home. The surveyor will then be able to discuss the best options available to you. Full surveys will then be carried out for any interested householders and quotes issued.

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  • Do I have to decide on the spot if I want to go ahead?

    No, you can contact us at any time after the survey to arrange for the work to be completed.

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  • Can the camera see through walls into my house?

    The only purpose of the system is to assist householders in improving the energy efficiency of their homes. The system cannot see through walls or windows.

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  • Why do you survey at night?

    We have to survey at night in order to obtain an accurate image. It is necessary for it to be dark and the heating on.

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  • What does the image show me?

    The image will show where your property is losing heat and would benefit from insulation. Red coverage shows heat loss, where green coverage shows where a property has existing insulation.

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  • What do I do after you have surveyed?

    If you decide to go ahead with the insulation, your surveyor will arrange a convenient installation date.

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  • How much does Cavity wall/Loft insulation cost?

    Installation starts from £149 for Cavity Wall Insulation and £189 for Loft Insulation. (Subject to survey)

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  • When are you coming to my area?

    Contact Heatseekers or your Local Authority for details.

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  • Who will carry out the installation?

    Heatseekers have teamed up with contractors who only offer the highest customer care and quality of service. Our approved installers will be in touch with you directly when an installation date has been agreed.

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  • What products do you use?

    For Cavity Wall insulation we install high quality glass and rock fibre supplied by international manufacturers Knauf and Rockwool. All our installing technicians are trained and certificated to the highest standards of the British Board of Agrement.

    For loft insulation we install high quality glass fibre quilt supplied by international manufacturer Knauf.

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  • Is the work guaranteed?

    Yes, for cavity wall insulation the guarantee you will receive is called a “CIGA” guarantee (Cavity Insulation Guarantee Agency) which guarantees workmanship and materials for 25 years. We will apply for it on your behalf and it will be sent to you direct from CIGA. It can take up to 8 weeks for this to be delivered to you after installation.

    Loft insulation carries a statutory manufacturer’s guarantee.

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  • Do I have to own my own home?

    The offer is open to people who own their own home or rent from a private landlord. However, permission from the landlord will be needed prior to the install. Your surveyor will be able to discuss the details with you.

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  • Are you not invading my privacy?

    No, the image is not a photograph it is only a thermal image of the property. The scan cannot see through walls or windows, therefore you privacy will not be invaded. No details of the homeowner or tenant are captured during the scanning process.

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  • What qualifications do your staff have?

    All our thermographers (Thermal Imaging Surveyors) are ITC Level 1 qualified

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