Frequently Asked Questions

We've put together a list of frequently asked questions about Heatseekers. If you can't find the answer to any of your questions here please contact us.

  • Is my Local Authority signed up for the scheme

    For details of organisations and Local Authorities working in partnership with HeatSeekers please call 0800 111 4968.

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  • Do you do one off thermal imaging?

    No, we only scan properties on a district or ward basis, however if you know your property is uninsulated and would like us to arrange for a surveyor to visit your property to provide a free no obligation survey, please call HeatSeekers on 0800 111 4968.

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  • What happens if my local authority doesn't sign up?

    We are unable to provide a one off thermal image or your property however we can still arrange for a surveyor to determine whether your property is suitable for any insulation measures. Call HeatSeekers on 0800 111 4968 for further information.

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  • How much could I save by installing home insulation?

    You could save up to 310*per year off your energy bills with the correct levels of loft and cavity wall insulation.

    *Source: Energy Saving Trust

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  • How much does a survey cost?

    There is no charge, we will offer you a FREE no obligation survey.

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  • How and when do I get the results of thermal imaging scan?

    After the image has been produced, you will then be visited by an experienced and approved surveyor, equipped with the personalised thermal report of your home. The surveyor will then be able to discuss the best options available to you. Full surveys will then be carried out for any interested householders and quotes issued.

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  • Do I have to decide on the spot if I want to go ahead?

    No, you can contact us at any time after the survey to arrange for the work to be completed on 0800 111 4968.

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  • Can the camera see through walls into my house?

    The only purpose of the system is to assist householders in improving the energy efficiency of their homes. The system cannot see through walls or windows.The image is not a photograph it is only a thermal image of the property, therefore your privacy will not be invaded. No details of the homeowner or tenant are captured during the scanning process.

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  • Why do you survey at night?

    We have to survey at night in order to obtain an accurate image. It is necessary for it to be dark to eliminate any solar gain and the property heating system needs to be on.

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  • What does the image show me?

    The image will show if your property is losing heat and may benefit from insulation.

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  • What do I do after you have surveyed?

    If you decide to go ahead with the insulation, your surveyor will arrange a convenient installation date.

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  • How much does Cavity wall/Loft insulation cost?

    Please call 0800 111 4968 for further information on current prices.

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  • When are you coming to my area?

    Contact HeatSeekers on 0800 111 4968 for further information.

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  • Who will carry out the installation?

    HeatSeekers has teamed up with contractors who only offer the highest customer care and quality of service. Our approved installers will be in touch with you directly when an installation date has been agreed.

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  • What products do you use?

    For Cavity Wall Insulation we install high quality glass and rock fibre supplied by international manufacturers Knauf and Rockwool. All our installing technicians are trained and certificated to the highest standards of the British Board of Agreement.

    For loft insulation we install high quality glass fibre quilt supplied by international manufacturer Knauf.

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  • Is the work guaranteed?

    Yes, for cavity wall insulation the guarantee you will receive is called a ‘CIGA’ guarantee (Cavity Insulation Guarantee Agency) which guarantees workmanship and materials for 25 years. We will apply for it on your behalf and it will be sent to you direct from CIGA. It can take up to 8 weeks for this to be delivered to you after installation.

    Loft insulation carries a statutory manufacturer’s guarantee.

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  • Do I have to own my own home?

    The offer is open to people who own their own home or rent from a private landlord. However, permission from the landlord will be needed prior to the install. Your surveyor will be able to discuss the details with you.

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